Choices that showing in blue

Nawal
Mega Guru

Hi, 

I m trying to create an Epic throught a business rule on catalog task.

i m matching some fileds filled on task form --> EPic

my BR : 

var grEpic = new GlideRecord('rm_epic');
grEpic.initialize();

grEpic.company = current.request_item.variables.metis_vs_dev_company;
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
grEpic.opened_by = current.request_item.variables.metis_vs_dev_req_by;
grEpic.opened_at = current.request_item.variables.metis_vs_dev_req;
grEpic.priority = current.request_item.variables.metis_vs_dev_priority;
grEpic.duration = current.request_item.variables.metis_vs_dev_moa_time;
grEpic.parent = current.request_item.sys_id;
grEpic.product = current.request_item.variables.metis_vs_dev_product;
grEpic.theme = current.request_item.variables.metis_vs_dev_theme;
grEpic.u_type = 'feature';
grEpic.assignment_group = current.request_item.variables.metis_vs_dev_moa_perimeter;
grEpic.assigned_to = current.request_item.variables.metis_vs_dev_moa_leader;
grEpic.u_moe_perimeter = current.request_item.variables.metis_vs_dev_moe_perimeter;
grEpic.short_description = current.request_item.short_description;
grEpic.description = current.request_item.variables.description;

grEpic.insert();

})(current, previous);

 

the variable u_socle_cluster : 

find_real_file.png

Epic : 

find_real_file.png

 

Any Idea what is wrong??

thank you 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

means you are not giving correct choice value while setting the field value

ensure your choice values for field (u_socle_cluster ) and choice values for variable (metis_vs_dev_socle_cluster) are same

grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

means you are not giving correct choice value while setting the field value

ensure your choice values for field (u_socle_cluster ) and choice values for variable (metis_vs_dev_socle_cluster) are same

grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, 

thank you but they are same, i rerieved them from sys_choices with this reference qual : javascript:'element=u_socle_cluster^name=rm_epic'

Hi,

then is this happening for all the records?

Did you try to set hard-coded value in script?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yes for all choices listed.

no i didnt try hard-coded, i will try