Choices that showing in blue

Nawal
Mega Guru

Hi, 

I m trying to create an Epic throught a business rule on catalog task.

i m matching some fileds filled on task form --> EPic

my BR : 

var grEpic = new GlideRecord('rm_epic');
grEpic.initialize();

grEpic.company = current.request_item.variables.metis_vs_dev_company;
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
grEpic.opened_by = current.request_item.variables.metis_vs_dev_req_by;
grEpic.opened_at = current.request_item.variables.metis_vs_dev_req;
grEpic.priority = current.request_item.variables.metis_vs_dev_priority;
grEpic.duration = current.request_item.variables.metis_vs_dev_moa_time;
grEpic.parent = current.request_item.sys_id;
grEpic.product = current.request_item.variables.metis_vs_dev_product;
grEpic.theme = current.request_item.variables.metis_vs_dev_theme;
grEpic.u_type = 'feature';
grEpic.assignment_group = current.request_item.variables.metis_vs_dev_moa_perimeter;
grEpic.assigned_to = current.request_item.variables.metis_vs_dev_moa_leader;
grEpic.u_moe_perimeter = current.request_item.variables.metis_vs_dev_moe_perimeter;
grEpic.short_description = current.request_item.short_description;
grEpic.description = current.request_item.variables.description;

grEpic.insert();

})(current, previous);

 

the variable u_socle_cluster : 

find_real_file.png

Epic : 

find_real_file.png

 

Any Idea what is wrong??

thank you 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

means you are not giving correct choice value while setting the field value

ensure your choice values for field (u_socle_cluster ) and choice values for variable (metis_vs_dev_socle_cluster) are same

grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

grEpic.company = current.request_item.variables.metis_vs_dev_company;
grEpic.u_socle_cluster = "test";
//current.request_item.variables.metis_vs_dev_socle_cluster.getDisplayValue();

 

==> find_real_file.png

 

Hi,

where have you written this script?

did you try setting some choice value for some other field?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Nikhil Mahepath
Mega Expert

Hi Nawal,

 

Make sure you are retrieving active choices from the choice table. Inactive or Incorrect choices will appear in blue color.

 

If my answer helps you anyway. Please mark it as Helpful and correct.

 

Regards,

Nikhil Kumar M

Aelum consulting pvt ltd.