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04-05-2022 07:02 AM
Hi,
I m trying to create an Epic throught a business rule on catalog task.
i m matching some fileds filled on task form --> EPic
my BR :
var grEpic = new GlideRecord('rm_epic');
grEpic.initialize();
grEpic.company = current.request_item.variables.metis_vs_dev_company;
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
grEpic.opened_by = current.request_item.variables.metis_vs_dev_req_by;
grEpic.opened_at = current.request_item.variables.metis_vs_dev_req;
grEpic.priority = current.request_item.variables.metis_vs_dev_priority;
grEpic.duration = current.request_item.variables.metis_vs_dev_moa_time;
grEpic.parent = current.request_item.sys_id;
grEpic.product = current.request_item.variables.metis_vs_dev_product;
grEpic.theme = current.request_item.variables.metis_vs_dev_theme;
grEpic.u_type = 'feature';
grEpic.assignment_group = current.request_item.variables.metis_vs_dev_moa_perimeter;
grEpic.assigned_to = current.request_item.variables.metis_vs_dev_moa_leader;
grEpic.u_moe_perimeter = current.request_item.variables.metis_vs_dev_moe_perimeter;
grEpic.short_description = current.request_item.short_description;
grEpic.description = current.request_item.variables.description;
grEpic.insert();
})(current, previous);
the variable u_socle_cluster :
Epic :
Any Idea what is wrong??
thank you
Solved! Go to Solution.
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04-05-2022 07:08 AM
Hi,
means you are not giving correct choice value while setting the field value
ensure your choice values for field (u_socle_cluster ) and choice values for variable (metis_vs_dev_socle_cluster) are same
grEpic.u_socle_cluster = current.request_item.variables.metis_vs_dev_socle_cluster; ==> not working!! (it generate a blue value in epic choices field.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-05-2022 07:55 AM
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04-05-2022 09:11 AM
Hi,
where have you written this script?
did you try setting some choice value for some other field?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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04-05-2022 09:21 AM
Hi Nawal,
Make sure you are retrieving active choices from the choice table. Inactive or Incorrect choices will appear in blue color.
If my answer helps you anyway. Please mark it as Helpful and correct.
Regards,
Nikhil Kumar M
Aelum consulting pvt ltd.