CI record display value is missing, but the sys_id is available

dinesh91n
Tera Expert

‎02-29-2016 03:32 AM

Hi all,

        A record got created in Affected CI under a change request, this affected CI record does not contain any display value in the CI filed(it is blank). But if i click on show xml ui action i am able to see the sys_id for that field(display value missing). I used this sys_id to search the cmdb_ci table, but unable to find the record. Can anyone suggest me where it could have went wrong or why is this happening. Has anyone faced this kind of issue?.

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sonali_panda
Giga Expert

‎02-29-2016 03:45 AM

Hi Dinesh,



I tried in my personal instance and clicked on one of the affect ci's , after the ci opened , i clicked on delete. The original ci record gets deleted but the row in chnage request shows an empty row.




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Deepak Ingale1
Mega Sage

‎02-29-2016 03:51 AM

Please check if it has been into deleted records.


Normally, if you delete any record from system, sys_id of the record gets displayed in referencing tables.


sonali_panda
Giga Expert
In response to Deepak Ingale1

‎02-29-2016 04:10 AM

Hi, Since CI are audited, so we can get it from deleted records. But the sysid it is giving here , if we enter it in the sysid of audit deleted data , its nt showing there. If you know the date u deleted, u can check and undelete that record.