CI relations are keep on loading for test user/non admin users.

[Kishore32]

Hello,

I'm having an issue in Business Application form. CI relations is keep on loading for test user with read access(created a role by me) for business application table.

I added created read access role to pre-defined cmdb_rel_ci table acl's and also added to other referenced table acl's(tables: cmdb_ci and cmdb_rel_type tables). Still i'm not seeing the issue got resolved. Please help me on this how can i resolve this issue.

Here below is the screen shot

Please let me know if more details needed.

Thank you

[sachin_namjoshi]

Below system properties should help you to resolve issue

• glide.ui.cmdb_max_depth
  • This property controls the maximum number of levels.
  • It's recommended a setting of 5 or less.
• glide.ui.max_relations
  • This property restricts the maximum number of relationships to display at one time.
  • It's recommended setting this to 500 or less.

Regards,

Sachin

[Kishore32]

Thanks Sachin.

I checked in 'sys_properties.list' mentioned system properties but didn't find. Can you let me know where to find these.

If we set these properties issue will resolve? why i'm asking because CI relations are keep on loading and nothing displayed when I impersonate the test user but when I check it in my admin account then its loaded and i'm not seeing loading gif. 

[Mahak2]

Hello Kishore,

Even i am facing the same issue.

For some uses relationships are taking time to load and for others it is getting loaded quickly.

Also I am facing this issue in Application table relationships,but not with all the Applications.

Are you able to solve this issue ,if yes please let me know.

@sachin.namjoshi Even after updating the properties the issue remains the same.

Thanks in advance.

Regards,

Mahak

[sachin_namjoshi]

Create ACLs on cmdb_rel_ci table to allow non admin users to view relationships.

Regards,

Sachin