ci relations formatter: set flat view as default view

[Sush]

Hi ,

how to set the flat layout at the "ci relations" formatter on Server table as default for everyone?

[Dr Atul G- LNG]

Hi @Sush 

can u provide screen shot, if i understood, it is not possible. 

[Iraj Shaikh]

Hi @Sush 

In order to set the flat layout at the "ci relations" formatter on Server table as default for everyone
1. Go to User Administration > User Preferences
2. Search for 'ecmdb.view' in 'Name' or you can navigate to that user preference record through the below link:
  https://your-instance-name.service-now.com/nav_to.do?uri=sys_user_preference.do?sys_id=bce37623932f7...
3. Update the 'Value' field to 'flat' for ecmdb.view and select the 'System' checkbox as shown below

Please mark this response as correct or helpful if it assisted you with your question.

[Ananthu Susmith]

Hi,

I could not find record with sys id ,I tried changed it for other record with ecmdb.view name but it did not work when I opened the server record

[Iraj Shaikh]

Hi @Ananthu Susmith 

It is working as expected in my PDI.
Have you selected the 'System' checkbox?