ci relations formatter: set tree view as default view

[BerndKlus]

Hi All,

is there a way to set the tree layout at the "ci relations" formatter of a Business Service as default for everyone?

The flat layout is not that practical for our purpose..

Thanks in advance

Bernd

[prashantnagaral]

Hi Bernd,

By default, CI relations under Business Service show case in tree layout. If "CI relations" field is not added in the form then you can add by right click on business service form -->Configure form layout --> select "CI Relations" then click SAVE.

To make tree layout then you can refer http://wiki.servicenow.com/index.php?title=Tree_Picker#Example_3:_Dependent_fields&gsc.tab=0

Mark this answered if you satisfied with above information

Thanks

Prashant

[BerndKlus]

Hello Prashant,

I think you have misunderstood my requirement..

The "ci relations" formatter is already added to the Business Services form..

And by default, the relationships are displayed in flat layout.

Unfortunately, the Tree picker is not an option for me, because I dont have a dependent field value on my form.. The Relationships are ony build with the cmdb_rel_ci table..

Cheers

Bernd

[BerndKlus]

I guess I have found a solution..

I have created a ecmdb.view called user preference with the value "tree" and set the preference as system..

That worked well for me

Cheers

Bernd

[prashantnagaral]

I miss understood your requirement. sorry.

Great. feasible solution

Thanks

Prashant