CIS ITSM Help !!

[SandeepKSingh]

Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

• A. Managed by
• B. Support group
• C. Approval group
• D. Change group

[Community Alums · Accepted solution]

Hi @SandeepKSingh 

It should be B. Support group

Thanks

HRISHABH KUMAR

Hope it helps.

Mark it helpful and Accept solution if my response turned helpful.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Support group is correct.
Opened up a CI and added the available fields (through form design): Approval Group, Change Group, and Support Group. Populated them and then opened an incident, filled in "Configuration Item", saved it, and the assignment group was filled with the group from "Support Group".

[Community Alums · Accepted solution]

Hi @SandeepKSingh 

It should be B. Support group

Thanks

HRISHABH KUMAR

Hope it helps.

Mark it helpful and Accept solution if my response turned helpful.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 

Support group is correct.
Opened up a CI and added the available fields (through form design): Approval Group, Change Group, and Support Group. Populated them and then opened an incident, filled in "Configuration Item", saved it, and the assignment group was filled with the group from "Support Group".

[Aniket Chavan · Accepted solution]

Hello @SandeepKSingh 

The correct answer is B. Support group.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket