Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Clarification on new fields in Knowledge Template creation — Are they considered custom fields?

klvinodini
Tera Contributor

‎10-05-2025 10:09 PM

Hi everyone,

 

I have a question regarding Knowledge Management template creation. When we add new fields while creating or modifying a Knowledge Template, are those fields considered custom fields in the system?

I want to confirm whether these fields are treated as customizations (non-OOTB) from a platform perspective or if they are handled differently within the Knowledge Template configuration.

Any insights or best practices around this would be greatly appreciated.

 

Thanks in advance!

Vinodini K

0 Helpfuls
  • 361 Views
0 REPLIES 0