Classic list view of ideas vs. portal view
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01-31-2024 07:57 AM - edited 02-01-2024 01:34 AM
We currently have 2 views of ideas created for use within our servicenow instance
1) idea portal - this is the view for users - completely OOTB
2) Ideas - this is a list view of ideas in Classic list view
Is it possible to do the following in the list view and form views on an idea form view (not portal view)
1) show comments from the idea portal in a related list on the idea form
2) add the ability in the idea form to add comments that are visible in the portal (without going to the portal to add them)
Any design ideas for it? If there are better ideas/thoughts to achieve what is needed. thanks!
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01-31-2024 10:16 AM
Hi @Tina24
Is it possible to do the following in the list view and form views on an idea form view (not portal view)
-Atul: List view follow same view which we configured on Form
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-31-2024 06:07 PM
Is it possible to do the following in the form views on an idea ? Any design ideas for it? If there are better ideas/thoughts to achieve what is needed. thanks!
1) show comments from the idea portal in a related list on the idea form
2) add the ability in the idea form to add comments that are visible in the portal (without going to the portal to add them)
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02-01-2024 08:42 AM
Hi @Tina24
Is it possible to do the following in the form views on an idea ? Any design ideas for it? If there are better ideas/thoughts to achieve what is needed. thanks!
1) show comments from the idea portal in a related list on the idea form
Atul: I will not prefer related list bcz it may increase code and validation.
2) add the ability in the idea form to add comments that are visible in the portal (without going to the portal to add them)
Atul: I guess it is OOTB, a user can see or submit idea commenst from portal.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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