Clear assigned to when assignment change

Deepanshi1 · ‎02-13-2024

Hi i make to assigned to field empty whenever assignment group changes. i tried onchange scritp, but its still not working.

Dr Atul - LNG · ‎02-13-2024

Please share code snippet.

View solution in original post

Jagadish Sanadi · ‎02-13-2024

Hello @Deepanshi1

You can create before BR (apply on both form and list view) with insert/update with conditions are:

'Assigned to' is not empty AND 'Assignment group' changes AND 'Assignment group' is not empty

=> In the Actions tab, set 'Assigned to' to empty.

Please mark my answer helpful if I have answered you

View solution in original post

Community Alums · ‎02-13-2024

Hi @Deepanshi1

use below script in onchange client script on field assignment group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading) {
      return;
   }
if(newValue==''){
g_form.clearValue('assigned_to');
}

   //Type appropriate comment here, and begin script below
   
}

View solution in original post

Community Alums · ‎02-13-2024

Hi @Deepanshi1

I've written a simple On-change client script & it seems to be working as per your requirement.

Please find the attached screenshot for your reference & below is the code which can be used to clear Assigned to when Assignment group changes.

Please mark it as Accepted if it worked for you or feel free to reply so that I can check it furthermore.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
	if(oldValue!=newValue)
	{
		g_form.clearValue('assigned_to');
	}
   //Type appropriate comment here, and begin script below

View solution in original post

AndersBGS · ‎02-13-2024

Hi @Deepanshi1 ,

Have you looked into the OOTB client script for incident table "Empty assigned_to on group change" which contains the onchange client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading)
		return;

	// Need to get the form value, in case it changes but then changes back to value in database (oldValue is always DB value)
	if (oldValue != newValue)
		g_scratchpad.formValue = newValue;

	if (newValue === '' || newValue == null || oldValue != newValue || newValue != g_scratchpad.formValue) {
		if(newValue && g_form.getValue("assigned_to")){
			var groupLookupGr = new GlideRecord('sys_user_grmember');
			groupLookupGr.addQuery('group.sys_id', newValue);
			groupLookupGr.addQuery('user', g_form.getValue("assigned_to"));
			groupLookupGr.setLimit(1);
			groupLookupGr.query(groupLookupCallback);
		} else {
			g_form.setValue("assigned_to", "");
		}
	}
}

function groupLookupCallback(groupLookupGr){
	if (!groupLookupGr.hasNext())
		g_form.setValue("assigned_to", "");
}

This client scripts empties the assigned to based on the assignment group as you're requesting.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

View solution in original post

Dr Atul - LNG · ‎02-13-2024

Please share code snippet.

Jagadish Sanadi · ‎02-13-2024

Hello @Deepanshi1

You can create before BR (apply on both form and list view) with insert/update with conditions are:

'Assigned to' is not empty AND 'Assignment group' changes AND 'Assignment group' is not empty

=> In the Actions tab, set 'Assigned to' to empty.

Please mark my answer helpful if I have answered you

Community Alums · ‎02-13-2024

Hi @Deepanshi1

use below script in onchange client script on field assignment group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading) {
      return;
   }
if(newValue==''){
g_form.clearValue('assigned_to');
}

   //Type appropriate comment here, and begin script below
   
}

Community Alums · ‎02-13-2024

Hi @Deepanshi1

I've written a simple On-change client script & it seems to be working as per your requirement.

Please find the attached screenshot for your reference & below is the code which can be used to clear Assigned to when Assignment group changes.

Please mark it as Accepted if it worked for you or feel free to reply so that I can check it furthermore.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
	if(oldValue!=newValue)
	{
		g_form.clearValue('assigned_to');
	}
   //Type appropriate comment here, and begin script below