Clear assigned to when assignment change

[Deepanshi1]

Hi i make to assigned to field empty whenever assignment group changes. i tried onchange scritp, but its still not working.

[Dr Atul G- LNG · Accepted solution]

Please share code snippet. 

[Jagadish Sanadi · Accepted solution]

Hello @Deepanshi1 

You can create before BR (apply on both form and list view) with insert/update with conditions are:

'Assigned to' is not empty AND 'Assignment group' changes AND 'Assignment group' is not empty

=> In the Actions tab, set 'Assigned to' to empty.

Please mark my answer helpful if I have answered you

[Sarika S Nair1 · Accepted solution]

Hi @Deepanshi1 

use below script in onchange client script on field assignment group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading) {
      return;
   }
if(newValue==''){
g_form.clearValue('assigned_to');
}

   //Type appropriate comment here, and begin script below
   
}

[Community Alums · Accepted solution]

Hi @Deepanshi1 

I've written a simple On-change client script & it seems to be working as per your requirement.

Please find the attached screenshot for your reference & below is the code which can be used to clear Assigned to when Assignment group changes.

Please mark it as Accepted if it worked for you or feel free to reply so that I can check it furthermore.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
	if(oldValue!=newValue)
	{
		g_form.clearValue('assigned_to');
	}
   //Type appropriate comment here, and begin script below

[AndersBGS · Accepted solution]

Hi @Deepanshi1 ,

Have you looked into the OOTB client script for incident table "Empty assigned_to on group change" which contains the onchange client script:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading)
		return;

	// Need to get the form value, in case it changes but then changes back to value in database (oldValue is always DB value)
	if (oldValue != newValue)
		g_scratchpad.formValue = newValue;

	if (newValue === '' || newValue == null || oldValue != newValue || newValue != g_scratchpad.formValue) {
		if(newValue && g_form.getValue("assigned_to")){
			var groupLookupGr = new GlideRecord('sys_user_grmember');
			groupLookupGr.addQuery('group.sys_id', newValue);
			groupLookupGr.addQuery('user', g_form.getValue("assigned_to"));
			groupLookupGr.setLimit(1);
			groupLookupGr.query(groupLookupCallback);
		} else {
			g_form.setValue("assigned_to", "");
		}
	}
}

function groupLookupCallback(groupLookupGr){
	if (!groupLookupGr.hasNext())
		g_form.setValue("assigned_to", "");
}

This client scripts empties the assigned to based on the assignment group as you're requesting.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders