clearoptions() and removeoptions() not working

[amaradiswamy]

Hi All,

Based on the conditions, i need to add/remove options from the choice data type fields. I have written 2 scripts. one script is working as expected but in second script it is not clearing the options eventhough it is going into the loop( i have checked by using alert). And i have checked all the field names and choice values.

What could be the possible reason for this behaviour and how to fix this issue?

Thanks and regards,

Swamy

[shamma]

Hi Swamy,

I just wanted to confirm oen thing that the field u_xyz is drop down value as clearoptions work for drop down values.

I am assuming that it is drop down only.

Please suggest.

Regards,

Shamma

[shamma]

Hi Swamy,

Please find the details below:

clearOptions(fieldName)

Removes all options from a choice list.

clearValue(fieldName)

Removes any value(s) from the specified field.

Please make sure that you are uisng clearoption for option field and clear value for others.

GlideForm (g form) - ServiceNow Wiki

Hope that helps you!

Regards,

Shamma

[amaradiswamy]

Hi Shamma Salhotra, Rohit Sarkar,Manoj Kumar ,

Thanks to you for your time.

Actually, the fields are adde twice on the form ( in 2 sections) and i have noticed it, after removing the fields from 1 section then everything looks fine.

Regards,

Swamy

[Rohit Sarkar1]

clearOptions() wont work if it is not a choice field. And "else" part is working ?

[Manoj Kumar16]

Yes I noticed that but i thought thats your requirement.