Developer

Filter to show approvals that where not approved by the designated approver

Hi community I want to run a flow on the approval table that shows if an approver record was approved by someone different than the actuall approver. I was going to use a comparision at the condition of the trigger Where Approver.Email is different ...

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For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100

For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100 or breached but for resolution notifications are getting triggered properly Please help me on this ?

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Error when fetching data on server using a function

Im getting this error: "ErrorConditon 'Condition: current.problem_id.changes() || current.operation() == 'delete'' in business rule 'Update Problem Incident Count' on incident: INC0008111 evaluated to null; skipping business rule" when i wrap the fet...

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what is the difference between form layout and form builder

i need the exact difference between form layout and form builder

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ATF - Shared Parameter on Test basis

Currently, once we enable the "Parameterized Test" option on a test, all shared parameters defined in the system automatically become available and show up in that test.Is there anyway ServiceNow allows to remove or add existing shared parameters on ...

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Update on date in smart assessment GRC.

I have dates visible on smart assessment in corner but it only says Created 2, Due Date 20, can i add month and year also to that format?

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Catalog Item Watch List: show columns Name Email and Department for snc_internal users

Hi,I have a watch list in a catalog item, it's a reference to sys_user table. The information shown is: the name, email and department.When I log in as a user with only an snc_internal role, they can see the name and email but not the department The ...

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Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

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Impact Analysis Request: Adding a Custom Reference Field on resource_allocation

Hello ServiceNow Community,I would like to gather feedback and best practices regarding a design decision in a Strategic Portfolio Management (SPM) / Resource Management implementation. Context:We currently have a reporting process based on the resou...

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Guidance Required: Notification Trigger Based on Cumulative New/Pending Duration Reaching 18 Hours

In case staging table when changing the status to New or Pending and related metrics duration should sum as 18 hrs (before 24 hrs breach) and send Notification on 18 hr . Can you please suggest How to achieve this? Note :If the case enters the Ne...

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How to send outbound emails as a reply in the same email thread?

Hi everyone,I am working on an outbound email integration where the system sends an initial email notification to an external vendor system when a record is created. Later, when the same record is updated, we need to send additional update notificati...

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I want to send a notification for 3 days , if user replies triggering should stop

I want to send a notification for 3 days to a user , if within this 3 days the user replies to the notification the notification triggering should stop how can i achieve this in ServiceNow

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Create task once the approver approves the task

I want to create an approval under the sc_task table where the workflow is on ritm,how to do it and it has to assign to a specific group.Once the approver approves the task he should be able to create the task2..,if rejected he should create task3

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Service Operations Workspace - Submit a request

Good morning, When a user submits a request from an Incident or Interaction, the request correctly opens our Service Catalog as expected. However, if the user navigates to All Open Requests and attempts to create a new request, the system opens a dif...

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Resolved! Virtual Agent Routing to Different Queues Based on Portal

To route Virtual Agent conversations to different live agent queues based on the portal: Steps Create separate AWA Queues (awa_queue) for each portal.Open the queue record and set Condition Mode to Simple.Add the portal condition: Context.portal ...

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