Developer

Copying a catalog item to use as the basis for a new catalog item

I need to copy a catalog item to use as the basis for a new catalog item which will have a lot of similarities. When I copy it, do I need to have a current/in process update set to capture the copy?

Question

how to read one varible set variable in Mutirow Varibel set

I have Field Product Module based on this i need to filter the records in the Multi row varible set variable SITA Service ID but here Both variables are different different Varibale sets.i tried to filter with referece qualifer javascript&colon;new g...

Question

Legacy WF VS Flow Designer : displaying Waiting for approval stage on ordered page

Hi, I'm actually facing a difference between Legacy WF and FLow Designer, concerning the display of a waiting for approval stage. I have a catalog item, named Mobile phone, that I've migrated from WF legacy to Flow Designer. When I'm ordering my ite...

Question

Choice list value not showing up on table view/workspace view

I have a choice list which is dependent on a variable to determine how it's populated. This works fine but, when viewing the list field values from a table or workspace view, nothing shows up:tableworkspace:Now, selecting the actual values, it'll sho...

Question

Flow Designer REST step JSON parsing error due to newline (\n) in script output

Hi All,I'm facing an issue in Flow Designer when passing a value from a Script step into a REST step.I am building a string using incident task fields like below:var summary = fd_data.subflow_inputs.incident_task.description + "\n" +fd_data.subflow_i...

Question

OAuth 2.0 Setup in ServiceNow

Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...

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Best Practices
Integrations

Survey Trigger

Hello everyone,We currently have a public survey that has been in use for some time. A new requirement has come up: the survey now needs to be sent automatically based on a specific trigger.Relevant Tables:pm_projectpm_project_taskpm_m2m_project_stak...

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Smart Attachment Handling for Mobile Agent Applications

Managing Bulk Attachment Fields in Mobile Agent Overview This article explains the implementation approach for handling bulk attachment fields in Mobile Agent applications. The solution focuses on managing attachments uploaded from mobile screens and...

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How to reference a component in UI Builder from a script

So my end goal is to hide certain attachments from views if they've been marked as having PHI.I have a new column in the sys_attachments table called phi_pii that's a bool and an ACL that controls whether or not a specific attachment is viewable base...

Question

Sharepoint Servicenow Integration

Hi,I’m currently working on a requirement to integrate ServiceNow with SharePoint. I’ve reviewed several resources available on the community, but none fully address the specific functionality I’m aiming for. My goal is:In my Service Portal search wi...

Question

Resolved! Attachment Link not working for non-admins

I have a link to an attachment on the Change form that works for users with the Admin role but not for people without Admin. The link is an HTML type field with a default value of <a href="https://<server URL>/sys_attachment.do?sys_id=6ac49de0479c435...

Question

Redirect the user to the homepage when they click on the logo from the Change Calendar.

Hi community, I have a question where if the user clicks on the logo of ServiceNow on the change calendar, then the user should be redirected to the home. Thanks,Prashnth

Question

BLOG: Scripted REST API to upload attachments to a table that blocks Table API.

Hello All,I’m building a Scripted REST API to allow a trusted 3rd-party system to upload files to ServiceNow. We can’t use the standard Attachment API because, : The Attachment API requires a target record sys_id and table name.The target table (sn_...

Question

Solution

I have SI and onsubmit client script to validate attachment but every time even after attaching document, it is returning false.here is SI :var AttachmentChecker = Class.create();AttachmentChecker.prototype = Object.extendsObject(global.AbstractAjax...

Question

SN Nerds guide to Creating Custom Fulfilment Step Types with inputs for Catalog Builder

Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...

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