Client script g_form if condition assistance needed please

jas101 · ‎09-26-2017

Hi all, if someone could someone please assist me with the following onChange client script that would be terrific. It is based on INC 'Customer' field and sets the Region and Assignment group (which is based on the Customer's Region) however I would like this Assignment group value to only be set where:

'Assigned to' is blank

AND

'Assignment group' is blank OR 'Assignment group' contains 'Service Desk'

In terms of just setting based on 'Assigned to' is blank I had tried the below (lines 13 and 14) without any success.

Note Region needs to continue to update regardless (as it currently is - unless Short description contains 'AMD -' similarly this condition needs to remain in place).

As always any help/input appreciated. Thanks!

DS

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading) {
           return;
}
var sd = g_form.getValue('short_description');
var usr = g_form.getReference('caller_id');
if (sd.indexOf('AMD -')!=0)
{
g_form.setValue('u_region', usr.u_region);
//g_form.setValue('location', usr.location);
var vreg = g_form.getReference('u_region');
//if (g_form.getValue('assigned_to') == '') TEST CODE NOT WORKING
//if (g_form.assigned_to=='') TEST CODE NOT WORKING
 // { Needed for line 13 or 14
g_form.setValue('assignment_group', vreg.u_assignment_group);
//g_form.setValue('assigned_to', ''); //WORKING OK - TO BLANK OUT ASSIGNED TO IF SETTING ASSIGNMENT GROUP
//} Needed for line 13 or 14
}
}
//Replaced by above on 15/08/2017
//function onChange(control, oldValue, newValue, isLoading, isTemplate) {
//   if (isLoading) {
   //       return;
/

Michael Ritchie · ‎10-02-2017

OK recreated your setup somewhat in my demo instance and I found that the assignment group value was showing a value of "undefined" in your described scenario. I adjusted the code accordingly and also added a little more logic to make this script more efficient.

The one question I have for you that tripped me up is the indexOf('AMD - ') !=0 portion. Where is that in the short description? In my case I just pasted that into my short description at the beginning and the script never ran because "AMD - " had an index of 0. Will those characters always be in the middle of your short description? If not we may need to adjust that.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

       

       if (isLoading) {

               return;

       }

       var sd = g_form.getValue('short_description');

       

       if (sd.indexOf('AMD -')!=0) {

               if (newValue) {

                       // caller_id is filled in, set region and check assignment group

                       var usr = g_form.getReference('caller_id');

                       g_form.setValue('u_region', usr.u_region);

                       //g_form.setValue('location', usr.location);

                       

                       // Only evaluate assignment group if assigned to is empty

                       if (g_form.getValue('assigned_to') == '') {

                               var setGroup = false;

                               var ag = g_form.getValue('assignment_group');

                               if (ag == '' || ag == 'undefined') {

                                       // Assignment group is empty, replace it

                                       setGroup = true;

                               } else {

                                       // Have an assignment group value, check if CS-Service

                                       ag = g_form.getDisplayBox('assignment_group').value;

                                       if (ag.indexOf('CS-Service Desk') > -1) {

                                               setGroup = true;

                                       }

                               }

                               

                               if (setGroup) {

                                       var vreg = g_form.getReference('u_region');

                                       g_form.setValue('assignment_group', vreg.u_assignment_group);

                               }

                       }

               } else {

                       // Since caller_id is blank, blank out region

                       g_form.setValue('u_region', '');

               }

       }

}

View solution in original post

Michael Ritchie · ‎09-27-2017

Dave, problem with assignment rules is they only run IF the assignment fields are empty. He has a condition that if its set to Service Desk change it.

Dave Smith1 · ‎09-27-2017

Aha - thought there had to be a reason outside of Assignment Rules!