client script if I select the state as In progress means I want to make field 1 visible in incident form

Dhivya10 · ‎07-07-2022

I created 4 fields as field1,field2,field3,field4 in incident form. If I select the In progress state means I want field1 should be visible and mandatory rest of field2,field3,field4 should not visible in incident form..

Voona Rohila · ‎07-07-2022

Hi Dhivya

Did you try anything so far and got stuck? it's easy and doesnt require any script to do with UI Policies.

try this

if(newValue=="in progress state backend value") // please replace work in progress choice backend value
{
g_form.setDisplay('field1',true);
g_form.setMandatory('field1',true)
g_form.setDisplay('field2',false);
g_form.setDisplay('field3',false);
g_form.setDisplay('field4',false);
}
else
{
//modify below statements accordingly if you want to show the fieldss if state is not inprogress.
g_form.setMandatory('field1',false); 
g_form.setDisplay('field2',false);
g_form.setDisplay('field2',true);
g_form.setDisplay('field3',true);
g_form.setDisplay('field4',true);
}

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

Harish KM · ‎07-07-2022

Hi you can use UI Policy

Condition: state is In progress

Field 1 : visible true , Mandatory: true

field 2,3,4: visible false

Regards
Harish

Dhivya10 · ‎07-07-2022

how to make it in client scripts..

Harish KM · ‎07-07-2022

Hi Avoid Client scripts if you can achieve it through UI Policy. Always follow best practices .

Regards
Harish

Mohith Devatte · ‎07-07-2022

Hello ,

You can write a on change client script for this on state field

script:

if(newValue=="in progress state backend value") // please replace work in progress choice backend value

{

g_form.setMandatory('field1',true)

g_form.setVisible('field2',false);

g_form.setVisible('field3',false);

g_form.setVisible('field4',false);

}

else

{

g_form.setMandatory('field1',false)

g_form.setVisible('field2',true);

g_form.setVisible('field3',true);

g_form.setVisible('field4',true);

}

OR you can congigure a Ui ploicy to do the same.To know how to create Ui policy follow below link

https://developer.servicenow.com/dev.do#!/learn/learning-plans/sandiego/new_to_servicenow/app_store_...

Please accept the solution and close the thread if this helps you

thanks