client script is not working on service portal while it is working on console

[Prashant Kumar]

Kindly help me with the below code it is not working on service portal while it is working on ITIL console page

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var buss_ser=g_form.getValue('u_business_services');

var bus_app_name=g_form.getReference('u_business_services').name;
if(buss_ser!=''){
var user_bd='';

var id = g_form.getValue('cmdb_ci');//replace 'u_first_field' with the name of your reference field.
var user = new GlideRecord('cmdb_ci_appl');
user.addQuery('sys_id',id);
user.query();
if ( user.next() ) {
if(user.u_functional_support_group != '')
{
g_form.setValue('assignment_group', user.u_functional_support_group);
}
else
{
if(bus_app_name=='Not Applicable'){
//alert('Not Applicable');
return;
}
user_bd = g_form.getReference('u_requested_for').u_bd___scope;
//alert("user_bd"+user_bd);
if (user_bd == "FCE BD SOUTHWEST MED" || user_bd == "FCE BD SOUTHWEST SP")
{
g_form.setValue('assignment_group',"3c09b8230f5bb54041dd715ce1050ef5");
}
else
{
g_form.setValue('assignment_group',"f2393c230f5bb54041dd715ce1050e62");
}
}

}
}
else{

alert('Please select a Business Service.');
var app_name=g_form.getReference('cmdb_ci').name;
if(app_name!='Not Applicable'){
g_form.setValue('assignment_group',"");
//alert('Not Applicable');
return;
}

g_form.setValue('cmdb_ci',"");
}
//Type appropriate comment here, and begin script below

}

[Prashant Kumar]

it is already all 

[Prashant Kumar]

can anyone suggest the script 

[Sandeep Rajput]

@Prashant Kumar  This is how your client script should be updated.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    var bus_app_name = '';
    var user_bd = '';
    var app_name = '';
    g_form.getReference('u_requested_for', getUserBD);

    function getUserBD(user) {
        user_bd = user.u_bd___scope;
        g_form.getReference('u_business_services', getBusinessService);
    }

    function getBusinessService(businessService) {
        var buss_ser = g_form.getValue('u_business_services');
        var bus_app_name = businessService.name;
        if (buss_ser != '') {
            var glideAjax = new GlideAjax('MyClient');
            glideAjax.addParam('sysparm_name', 'getAssignmentGroup');
            glideAjax.addParam('sysparam_cmdb_ci_sys_id', g_form.getValue('cmdb_ci'));
            glideAjax.addParam('sysparam_bus_app_name', bus_app_name);
            glideAjax.addParam('sysparam_user_bd', user_bd);
            glideAjax.getXML(getAssignmentGroup);

        } else {

            g_form.getReference('cmdb_ci', getCMDBCI);

        }
    }

    //Type appropriate comment here, and begin script below
    function getAssignmentGroup(response) {
        var assignment_group = response.responseXML.documentElement.getAttribute("answer");
        g_form.setValue('assignment_group', assignment_group);
    }

    function getCMDBCI(cmdb) {
        app_name = cmdb.name;
        if (app_name != 'Not Applicable') {
            g_form.setValue('assignment_group', "");
            return;
        }
        g_form.setValue('cmdb_ci', "");
    }
}

This is how your Script include should be configured.

This is the script for your script include.

var MyClient = Class.create();
MyClient.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getAssignmentGroup: function() {
		var id = this.getParameter('sysparam_cmdb_ci_sys_id');
		var bus_app_name = this.getParameter('sysparam_bus_app_name');
		var user_bd = this.getParameter('sysparam_user_bd');      
        var user = new GlideRecord('cmdb_ci_appl');
		var assignment_group = '';
        user.addQuery('sys_id', id);
        user.query();
        if (user.next()) {
            if (user.u_functional_support_group != '') {
                assignment_group =  user.u_functional_support_group+'';
            } else {
                if (bus_app_name == 'Not Applicable') {                    
                    assignment_group = '';
                }                                
                if (user_bd == "FCE BD SOUTHWEST MED" || user_bd == "FCE BD SOUTHWEST SP") {
                    assignment_group =  "3c09b8230f5bb54041dd715ce1050ef5";
                } else {
                    assignment_group = "f2393c230f5bb54041dd715ce1050e62";
                }
            }

        }

		return assignment_group;
    },
    

    type: 'MyClient'
});

[Prashant Kumar]

Hi Sandeep,

 It is working for backend but not service portal 

[Sandeep Rajput]

@Prashant Kumar  On your Client script, make sure that the UI Type is set to 'All'.