Break out "Additional Details" tab in Service Portal to always be displayed

[csorrent]

Hello,

Currently I am looking into a requirement to break out the Tab of "Additional Details" that the submitter of a catalog item sees and have it permanently displayed in their view. See Screenshot below.

I have little experience modifying the Service Portal, so any direction or advice would be greatly appreciated!

[Sandeep Rajput]

@csorrent The section you are referring to is controlled via Standard Ticket Configuration module in ServiceNow.

After selecting the module you will be taken to the following list. Select your table here, sc_req_item in this case

You will be taken to the Ticket Configuration page. In the bottom you will find the configuration for Additional Details

Here is the documentation for this feature https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/build/service-portal/task/co...

[csorrent]

Hi @Sandeep Rajput, thank you for showing me where this functionality is housed. Is there a way to remove it as a tab and keep it permanently nested on the req item?

[Sandeep Rajput]

@csorrent If you would like to hide the Additional details view then on tab configuration. Make the following changes.

In the visibility script set the answer variable to false.

[csorrent]

Wouldn't this disable it all together? I'm hoping to have the Additional Details tab permanently showing on the Ticket view