client script not getting triggered

[sagarbharat]

Requirement: VIP caller log incident then set priority to critical.
yesterday implemented the script worked fine but today any script not getting triggered. 

Today when i am trying to log incident caller as VIP then vip logo "not" observed on form also impact remains 3 urgency remains 3 and priority remains 5, field remains unchanged for VIP caller

could you please help me out?

[Md_Aziz]

Hi, make sure the caller selected is VIP and the client script is Active.  

[Md_Aziz]

Hi, make sure the Caller selected is VIP and Client script is Active.

[glideFather]

Hi @sagarbharat,

is the test user still VIP? as it's missing the icon, first check if the user didn't lose the VIP: true attribute...

[glideFather]

@sagarbharat 

and also, Priority is calculated based on Impact and Urgency values, so perhaps try to update these two values (Impact: 1, Urgency: 1 and completely ignore Priority in your script)...