client script not getting triggered

sagarbharat
Tera Contributor

a month ago

Requirement: VIP caller log incident then set priority to critical.
yesterday implemented the script worked fine but today any script not getting triggered. 

sagarbharat_0-1756658522928.pngsagarbharat_1-1756658534532.png

Today when i am trying to log incident caller as VIP then vip logo "not" observed on form also impact remains 3 urgency remains 3 and priority remains 5, field remains unchanged for VIP caller

sagarbharat_2-1756658781643.png

could you please help me out?

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8 REPLIES 8

Md_Aziz
Tera Contributor

4 weeks ago

Hi, make sure the caller selected is VIP and the client script is Active.  

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Md_Aziz
Tera Contributor

4 weeks ago

Hi, make sure the Caller selected is VIP and Client script is Active.

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GlideFather
Tera Patron

4 weeks ago

Hi @sagarbharat,

 

is the test user still VIP? as it's missing the icon, first check if the user didn't lose the VIP: true attribute...

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GlideFather
Tera Patron
In response to GlideFather

4 weeks ago

@sagarbharat 

and also, Priority is calculated based on Impact and Urgency values, so perhaps try to update these two values (Impact: 1, Urgency: 1 and completely ignore Priority in your script)...

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


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