Client Script: redirect onLoad

[tahnalos]

Hello

We are trying to implement functionality which is supposed to ask for additional information before a Change is worked on.

The intent is that if the assignee is supposed to start work on the change, there may be some additional information that may need to be entered before the change can be worked on.

The idea is to have a redirect from the Change form to this separate form to log details, and once the details are all entered, it is supposed to redirect back to the Change Request form.   This form is supposed to be linked to the Change record as well.

I've seen action.setRedirect being used but that's more on the server side, and wondering if there is a client side redirect I can use?

Thanks.

[sachin_namjoshi]

Please check below which has solutions to redirect using client script

How can I redirect a user with an onChange client script?

ServicePortal - Redirect to home page after form successful submission submission?

Redirection on service portal

Regards,

Sachin

[The SN Nerd]

Please see the g_navigation API.

https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=c_GlideNavigationV3API

You should avoid using the DOM (ie top.window.redirect) when ServiceNow provides the API to do it for you.

Example:

g_navigation.openRecord('change_request',sys_id_here);

[tahnalos]

Thanks Paul.   OpenRecord would help with the case where I am trying to redirect back to the change, but wondering about a redirect directly to a new record that would be the child of a change.

Thanks

[The SN Nerd]

Instead of redirecting from the new record, you might consider using the openPopup API.

For example, if you are using the Parent field for you relationship, this opens a new Change Request which will be related to the originating Change:

g_navigation.openPopup( 'change_request.do?sys_id=-1&sysparm_query=parent=' + g_form.getValue('sys_id) + 'New Change');

This eliminates the need to redirect back to the parent.