Client script to set assignment group automatically ... depending on type ?!

[Zod]

Again I'm struggling with my poor developer knowhow and would appreciate some help.

I'd like to a client script on change of assigned_to that sets the assignment_group if the group is empty and the assigned_to to only belongs to ONE group with a specific group_type ...

>>> this is what I get on change of assigned_to ...

onChange script error: ReferenceError: assignment_group is not defined function onChange_incident_assigned_to_4(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue == '') { return; } if (assignment_group == '') { var gr = new GlideRecord("sys_user_grmember"); gr.addQuery('user',assigned_to); gr.addQuery('group.type','CONTAINS', "incident"); gr.query(); if (gr.getRowCount() == '1'); assignment_group = gr.group; } }

To clarify ... a group could belong to more than one type at a time ... and if the user belongs to more than one group with the specific type - nothing should happen.

[Zod]

And also it should only "happen" in case of a change of that field (assigned_to) ... so ... does not fit so easily ...

[Kannan Nadar]

Try changing your script include as below.

var Get1GroupAjax = Class.create();

Get1GroupAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getAssignmentGroup: function() {

var assignedTo = this.getParameter('sysparm_a');

var typus = "97ff1cecdba462006b2ebc2ffe96xxxx";   // sys_id of incident type

var aGroup ="";

var gr = new GlideRecord('sys_user_grmember');

gr.addQuery('user',assignedTo);

gr.addQuery('group.type','CONTAINS', typus);

gr.query();

if (gr.getRowCount() == '1')   {

gr.next(); //Move to first record

aGroup = gr.group; //Get the group not the sys_id

}

return aGroup;

},

      type: 'Get1GroupAjax'

});

[Zod]

not changing anything ;-(

No system log entries.

[Zod]

Sorry. Didn't see all changes!

This works!

Was the "gr.addQuery('user',assignedTo);"   ...instead of the assigned_to .... ;-/

Thanks a LOT!!!

[Zod · Accepted solution]

Final Version working now:

Script Include:

Get1GroupAjax:

Client callable true

var Get1GroupAjax = Class.create();

GetSingleGroupAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {

                              getAssignmentGroup: function() {

                                                            var assignedTo = this.getParameter('sysparm_a');

                                                            var typus = "97ff1cecdba462006b2ebc2ffe96xxx"; // incident type

                                                            var aGroup ="";

                                                            var gr = new GlideRecord('sys_user_grmember');

                                                            gr.addQuery('user',assignedTo);

                                                            gr.addQuery('group.type','CONTAINS', typus);

                                                            gr.query();

                                                            if (gr.getRowCount() == '1')   {

                                                                                            gr.next();

                                                                                            aGroup = gr.group;

                                                            }

                              return aGroup;

                              },

                              type: 'Get1GroupAjax'

});

****************************

Client Script: AutoSet1Group

Table Incident

On Change of assigned_to

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

                              if (isLoading || newValue == '') {

                                                            return;

                              }

                              if(newValue != oldValue){

                                                            var ga = new GlideAjax('Get1GroupAjax');

                                                            ga.addParam('sysparm_name', 'getAssignmentGroup');

                                                            ga.addParam('sysparm_a',g_form.getValue('assigned_to'));

                                                            ga.getXML(HelloWorldParse);

                              }

                              return;

}

function HelloWorldParse(response) {

                              var answer = response.responseXML.documentElement.getAttribute("answer");

                              g_form.setValue('assignment_group',answer);

                              g_form.showFieldMsg('assigned_to', +answer);

}

… still if you can manage to use Assignment Rules … u should … I was not able to get them work in this case …