Client script to set assignment group automatically ... depending on type ?!

Zod · ‎09-19-2017

Again I'm struggling with my poor developer knowhow and would appreciate some help.

I'd like to a client script on change of assigned_to that sets the assignment_group if the group is empty and the assigned_to to only belongs to ONE group with a specific group_type ...

>>> this is what I get on change of assigned_to ...

onChange script error: ReferenceError: assignment_group is not defined function onChange_incident_assigned_to_4(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue == '') { return; } if (assignment_group == '') { var gr = new GlideRecord("sys_user_grmember"); gr.addQuery('user',assigned_to); gr.addQuery('group.type','CONTAINS', "incident"); gr.query(); if (gr.getRowCount() == '1'); assignment_group = gr.group; } }

To clarify ... a group could belong to more than one type at a time ... and if the user belongs to more than one group with the specific type - nothing should happen.

Zod · ‎09-21-2017

Final Version working now:

Script Include:

Get1GroupAjax:

Client callable true

var Get1GroupAjax = Class.create();

GetSingleGroupAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getAssignmentGroup: function() {

var assignedTo = this.getParameter('sysparm_a');

var typus = "97ff1cecdba462006b2ebc2ffe96xxx"; // incident type

var aGroup ="";

var gr = new GlideRecord('sys_user_grmember');

gr.addQuery('user',assignedTo);

gr.addQuery('group.type','CONTAINS', typus);

gr.query();

if (gr.getRowCount() == '1') {

gr.next();

aGroup = gr.group;

}

return aGroup;

},

type: 'Get1GroupAjax'

});

****************************

Client Script: AutoSet1Group

Table Incident

On Change of assigned_to

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue == '') {

return;

}

if(newValue != oldValue){

var ga = new GlideAjax('Get1GroupAjax');

ga.addParam('sysparm_name', 'getAssignmentGroup');

ga.addParam('sysparm_a',g_form.getValue('assigned_to'));

ga.getXML(HelloWorldParse);

}

return;

}

function HelloWorldParse(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

g_form.setValue('assignment_group',answer);

g_form.showFieldMsg('assigned_to', +answer);

}

… still if you can manage to use Assignment Rules … u should … I was not able to get them work in this case …

View solution in original post

Dave Smith1 · ‎09-21-2017

vemffm wrote:

Final Version working now:

I really think this is a large amount of work with no discernible business value nor clear justification. It feels like reinventing the wheel simply for some completeness criteria which serves no organisational benefit.

… still if you can manage to use Assignment Rules … u should … I was not able to get them work in this case …

I believe it's because you wanted them to work in a different way to which they were designed.

function HelloWorldParse(response) {

Did you really mean to call your function that? It's not really self-describing...