Client scripts on new ServiceNow Agent vs Classic Mobile app

[Kasper2]

I am trying to remove an option from a choice list on the new mobile app, based on the role of the signed in user. Instance is upgraded to Madrid. 

The script is working on the Classic Mobile app - removing one of the options from the choice list. But it doesnt do anything when i connect to the same instance from the new ServiceNow Agent mobile app. 

The script looks like this: 

function onLoad() {
//Get logged in user roles

var user = g_user.hasRoleExactly('itil');
var admin = g_user.hasRoleExactly('admin');

if(user == false || admin == false){
g_form.removeOption('u_state','8');
}
}

Help will be much appreciated. 

Thanks.

[kgag1]

Did you get an answer for this?

[Martin78]

I have the same problem. In the documentation of ServiceNow I read that not all GlideRecord methods are suitable for the mobile app.
A suggested solution would be great.

[Mike Patel]

try

function onLoad() {
	//Get logged in user roles
	var user = g_user.hasRoleExactly('itil');
	var admin = g_user.hasRoleExactly('admin');
	if(user == false && admin == false){
		g_form.removeOption('u_state','8');
	}
}