Clone complete OOTB Service Portal

Khanna Ji · ‎04-23-2020

Hi All,

Is there a way where I can clone the complete OOTB Service Portal page from Developer instance and move it to my client environment? The client has modified OOTB pages/widgets and wants one for Portal with OOTB capabilities.

Instead of building it from scratch, I thought there must be a way to just clone and move it but that is not the case. You can clone pages and widgets but it won't work unless you make code-level changes in them since widgets will have URLs to redirect users to specified pages etc.

So, is there a guide or help which I can use for cloning OOTB SP which can explain me what all changes needs to be done and in which all pages/widgets?

Please help me with this.

Siddhnath Pande · ‎04-24-2020

For that I have tried hard I can't find but here is what I have understood is there is a code in breadcrumb which is

var deregister = $rootScope.$on("sp.update.breadcrumbs", function(e, list) {
c.breadcrumbs = list;
});

I can't find the list array from where exactly it is updating if you can crack that I am sure you will get your answer.

here is few link this might help you crack.

https://community.servicenow.com/community?id=community_question&sys_id=00ab464fdb1cd74c0e58fb651f9619e6

https://community.servicenow.com/community?id=community_question&sys_id=96d274eadb1a13047b337a9e0f96...

View solution in original post

Namrata Khabale · ‎04-23-2020

Hey,

Yes we can do that. Do not change anything in out of the box functionality just copy it and make your new one and change in your new one.

I would recommend to use the OOB Service Portal. But you can always clone widgets and customize the SP pages.

The main motto is to keep the widgets as is, so you can not modify OOB widgets.

Mark Correct if it solves your issue and also mark Helpful if you find response Worthy!

Best Regards,

Namrata.

Khanna Ji · ‎04-23-2020

What do I need to change? At what lines of code? I am looking for a similar document like this one where they cloned and modified code to make it work

https://www.servicenowelite.com/blog/2018/11/15/clone-the-header-widget

Prasant Kumar 1 · ‎04-23-2020

Hi,

Please refer the below link it might help you:-

https://community.servicenow.com/community?id=community_question&sys_id=4f2643a1db1cdbc01dcaf3231f96...

If i was able to solve your query, please mark my answer correct and helpful.

Thanks & Regards

Prasant kumar sahu

Khanna Ji · ‎04-23-2020

I have already seen that. It's a Clone functionality which he is talking about for a page but not entire Portal. We already have that functionality now but it was not there earlier.