Hi @Maruthi Ram,
One way to achieve this is by adding a condition in the client controller of the cloned widget. You can set up a condition to hide the priority variable if the catalog item's sys_id matches that of the record producer. Otherwise, it should remain visible for other catalog items by default. Finally, attach the cloned widget to the ticket conversation.
here is the code snippet for the logic
function($scope, $location) {
// Retrieve the current catalog item ID
var catalogItemId = $location.search().sys_id;
// The sys_id of the record producer catalog item
var recordProducerSysId = 'YOUR_RECORD_PRODUCER_SYS_ID';
// Watch for changes in the catalog item ID
$scope.$watch(function() {
return $location.search().sys_id;
}, function(newVal, oldVal) {
if (newVal) {
catalogItemId = newVal;
// Check if the catalog item ID matches the record producer ID
if (catalogItemId === recordProducerSysId) {
// Hide the priority field for the record producer
$scope.data.hidePriority = true;
} else {
// Show the priority field for other catalog items
$scope.data.hidePriority = false;
}
}
});
}
Ensure the HTML template uses the condition to hide the priority field
<div ng-if="!data.hidePriority">
<!-- Your existing priority field HTML goes here -->
</div>
Please mark it helpful and try to give it a thumbs up if the above helps. Please accept the solution.
Thanks & Regards
Tabassum Sultana
