Publish Button on Knowledge article

Piyush_Kolhe · 3 weeks ago

Hi all,

Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?

Dr Atul G- LNG · 3 weeks ago

Hi @Piyush_Kolhe

Are you checking with the same user? Is this happening in the same area? Do you have any screenshots?

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Dr. Atul G. - Learn N Grow Together
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Piyush_Kolhe · 3 weeks ago

for all users including admin, itil users this ui action is not visible even though there are no restriction on any user. UI action is out-of-box only.

Hemanth M1 · 3 weeks ago

Hi @Piyush_Kolhe ,

I think your on kb_view, click on Edit and you should be able to see the Publish button

After you click on Edit

Hope this helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hemanth M1 · 3 weeks ago

Hi @Piyush_Kolhe

If my response answered your question, you can close the loop or please feel free to ask any follow-up questions!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025