Cloning from PROD to DEV

[sonita]

How to clone from PROD instance to DEV instance?

[Allen Andreas]

You'll need that role (or clone_admin) to schedule it, as well as admin for the target instance.

[sonita]

Another thing , where should I check to see how often the system backs up?

[Allen Andreas · Accepted solution]

You may have to contact HI for that information, it's set by ServiceNow and is done during non-peak hours across the board. So SN has a specific schedule they stick to for everyone, mostly.

I found out because I contacted HI back when I first started to get all the details.

See this for more info:

ServiceNow maintains seven daily and three weekly backups on disk. Daily backups are preserved for one week. Weekly backups are preserved for one month. The backup data never leaves the datacenter. Backups include data from the primary and mirrored datacenters of all customers instances, including production and sub-production instances.


ServiceNow generally does not schedule backups for specific instances because most instances share a database server with several other instances. The entire database server is backed up each night.


Restoring from backup, especially for production, is a last resort. There is always the potential for data loss because anything saved after the backup was taken is lost. Also, while the restoration process is running, the production instance is unavailable. For some customers, it can take many hours to restore causing an unacceptable amount of downtime.

[NR3]

Refer this : https://express.servicenow.com/support/cloning-non-production-instance-express/

[NR3]

Refer this :: https://express.servicenow.com/support/cloning-non-production-instance-express/