- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-27-2015 10:53 AM
In validating one of our sub-prod instances (stage) I have noticed that the Close Incident Button is no longer available after the upgrade (see attached) . Prior to upgrade to Eureka Patch 9 HF 4, the instance was at Eureka Patch 3 HF 1. I have tested Incidents in various states (ex. . Open, closed) and nothing is failing. So far, I am fine with the absence of the button, but would like to know if I am missing something in my testing/validation . Better now in a sub-prod instance 🙂 I have gone through all of the Release notes and have not found anything that refers to this issue. If there is something I need to check/confirm I would be most grateful for the assistance.
thank you,
Jim Francione
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-27-2015 12:09 PM
Your button now only shows up on Resolved:
current.incident_state == 6
vs.
current.incident_state != 7
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-28-2015 08:00 AM
Pradeep,
My apologies if I don't quite understand your question. The UI Action 'Close Incident' is active, the Form Button is checked. From what I am now understanding is that the condition when the button appears has changed. So that the Incident must be in a Resolved state only. Am I answering your question or am I completely off base? Thank you.
