close incidents

tGhadage · ‎06-09-2024

Hi Guys,

Can we attach the files on the incident who's state is closed.

Thanks,

Tushar

Anand Kumar P · ‎06-09-2024

You cannot attach attachment for the closed incident there will be client script that will disable attaching attachment on load you have to deactivate this client script.
Client script name: (BP) Hide Attachment Link when Closed
Script:

function onLoad() {
   if (g_form.getValue('incident_state') == '7' || g_form.getValue('state') == '7')
      g_form.disableAttachments();
}

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

View solution in original post

Dr Atul G- LNG · ‎06-09-2024

Yes @tGhadage OOTB there is no restriction. You can attach.

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tGhadage · ‎06-09-2024

Can you guide how ?

Dr Atul G- LNG · ‎06-09-2024

Hi @tGhadage

Sorry, will take my words back. I was wrong now OOTB attachments are not possible, I just checked in my PDI to assure this.

Once again sorry for confusion.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎06-09-2024

If you want, you need to update ACL for same, I will not recommend until unless there is solid business case, but OOTB not possible.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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