close incidents

[tGhadage]

Hi Guys, 

Can we attach the files  on the incident who's state is closed.

Thanks,

Tushar

[Harish Bainsla]

Hi @tGhadage  yes you can attach file on incident  when state is closed for more check below link

https://www.servicenow.com/community/itsm-forum/attachments-to-close-incidents/m-p/625190

[Sanket Landge]

Hello @tGhadage  ,

We can attach,

var gr = new GlideRecord("sys_attachment");

if(gr.get("ATTACHMENT_SYSID")) {

  gr.table_sys_id="INCIDENT_SYSID";

  gr.table_name="incident";

  gr.update();

}

Or you can insert the new record in sys_attachment table foe specific record and it will show for that incident

Thanks,

Sanket Landge  

[Anand Kumar P · Accepted solution]

Hi @tGhadage  ,

You cannot attach attachment for the closed incident there will be client script that will disable attaching attachment on load you have to deactivate this client script.
Client script name: (BP) Hide Attachment Link when Closed
Script:

function onLoad() {
   if (g_form.getValue('incident_state') == '7' || g_form.getValue('state') == '7')
      g_form.disableAttachments();
}

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand 

[tGhadage]

Thanks for the help.

[Mark Roethof]

Hi there,

Which files are you refering to? Don't see any in your post.

Or do you mean attachments in general? Out-of-the-box yes you can. If this is the case at your customer instance, we can't tell of course.