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close incidents

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tGhadage
Tera Contributor

‎06-09-2024 11:05 PM

Hi Guys, 

 

Can we attach the files  on the incident who's state is closed.

 

Thanks,

Tushar

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Anand Kumar P
Tera Patron

‎06-09-2024 11:18 PM

Hi @tGhadage  ,

You cannot attach attachment for the closed incident there will be client script that will disable attaching attachment on load you have to deactivate this client script.
Client script name: (BP) Hide Attachment Link when Closed
Script:

function onLoad() {
   if (g_form.getValue('incident_state') == '7' || g_form.getValue('state') == '7')
      g_form.disableAttachments();
}

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand 

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Dr Atul G- LNG
Tera Patron

‎06-09-2024 11:06 PM

Yes @tGhadage   OOTB there is no restriction. You can attach.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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tGhadage
Tera Contributor
In response to Dr Atul G- LNG

‎06-09-2024 11:08 PM

Can you guide how ?

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Dr Atul G- LNG
Tera Patron
In response to tGhadage

‎06-09-2024 11:12 PM

Hi @tGhadage  

 

Sorry, will take my words back. I was wrong now OOTB attachments are not possible, I just checked in my PDI to assure this. 

Once again sorry for confusion. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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Dr Atul G- LNG
Tera Patron
In response to Dr Atul G- LNG

‎06-09-2024 11:13 PM

If you want, you need to update ACL for same, I will not recommend until unless there is solid business case, but OOTB not possible.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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