'Close Notes' field suggestions

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‎11-28-2014 08:44 AM
In the 'Additional Comments' field on the Incident form, you create 'Responses' which workers can select to auto fill the field with commonly used responses or text. When you right click the field header, it gives you the option to 'Personalize Responses'. I would like to do the same for the 'Close Notes' field. In the dictionary entry for close notes, you can add choices, though it does not seem to operate the same as the comments field. I assume this is because comments is a journal field and close notes is a string?
To further explain, here is my close notes choice:
I can add many choices, however, when I select one, it put the 'Label' text and not the 'Value' text in the close notes field. How do I get the 'Value' text to fill in the close notes field instead?
Cheers,
Tim
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‎11-28-2014 10:10 AM
No issues as such that I can think of right now. But not sure whether these fields are reportable. Just check for that once before deciding.
Just a added info. We do have use the same field as choice field + URL page for additional info.
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‎05-29-2017 07:03 AM
Did you ever find a solution for this?
It seems to work fine for journal fields but not for strings.

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‎05-29-2017 07:22 AM
No, never ended up pursuing it, as we couldn't get it to work how we wanted it.
Cheers,
Tim