closed parent incident when all child incidents are closed

[sreeha]

please write a background script when child incidents are in closed state make parent incident state to close.if child incident state is not closed .show error which changing parent state to closed

[AndersBGS · Accepted solution]

Hi @sreeha ,

Please see this community post which answer your question: https://www.servicenow.com/community/itsm-forum/i-want-to-close-all-child-incidents-before-closing-p...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[sreeha]

Thank you AndersBGS