Closure codes dependent on assignment groups

[Puneet4418]

Hi Experts, could you please assist me on below requirement.

we have few groups with suffix “Apps-“. The requirement is, whenever these groups are selected under incident form, we have to display a particular closure code and make that closure code field as read only.

[Saurabh Gupta]

Hi,
You can do this using onChange client script.

[Sai Shravan]

Hi @Puneet4418 ,

Below is the sample code you can give a try :

function onLoad() {
    if (g_form.getValue('assignment_group').endsWith("Apps-")) {
        g_form.setReadOnly('u_closure_code', true);
    }
}

Note : Make sure the group name ends with Apps- (case sensitive ) 

please mark this as helpful and correct answer if this helps you

[AparnaSahu]

1. Yes possible via before Business rule

Condition : State Changes to Resolved and Assignment Group start/end with "Apps-"

Add in Script –

current.close_code = "";

current.update();

1. Also Can be done via onChange clientScript on State

Script-

var getAssignGroup = g_form.getDisplayValue('assignment_group');

var getState = g_form.getValue('state');

if(getState == 6 && getAssignGroup.indexOf("App") >-1){

g_form.setValue(‘close_code, ‘ ’);

g_form.setReadOnly("close_code ",true);

}