CMDB and HAM

manju12 · 3 weeks ago

Hi team,

We are creating the printer record by manually then hardware and asset record also creating but when we creating the printer record via import set API then hardware and asset records are not creating .. Could you please help me out from this issue ?

Thanks,

Manju

Dr Atul G- LNG · 3 weeks ago

Hi @manju12

It should create the asset automatically, even if you do it via API. Try sending only one record and wait for a few minutes, as asset creation can take some time.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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manju12 · 3 weeks ago

Hi Atul,

Thanks.. but I need one confirmation if incase we are not pass the model category or model value then it won't created ?

Thanks,

Dr Atul G- LNG · 3 weeks ago

Yes, model id is a must:

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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