HTML Catalog Variable Not Displaying in Mobile App (Yokohama Version)

TrangSN
Tera Contributor

‎04-15-2025 06:17 AM

I have a catalog variable with the type set to HTML. It works as expected in the Washington DC version.

TrangSN_0-1744722910873.png

However, after upgrading the instance to the Yokohama version, the input field no longer appears on the Now mobile app, only the variable name is shown.

TrangSN_1-1744722927860.png

So is this issue related to the Yokohama version, or does the current ServiceNow version no longer support HTML-type variables on the mobile app?

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-15-2025 07:06 AM

@TrangSN 

Did you check any release notes for this?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-15-2025 07:10 AM

Hi @TrangSN 

 

For one user, try reinstalling the app and then check again. If the issue persists, log a new support case.

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Stephie Soo
Kilo Guru
In response to Dr Atul G- LNG

‎04-23-2025 12:19 AM

i encountered the same issue as well. Reinstalled and still same issue. 

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