CMDB Computer field is not being populated on ilmt discovered computer table
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01-09-2025 05:17 PM
Hello,
CMDB Computer field is not being populated on ilmt discovered computer table for some records.
We are using ILMT v2 integration here.
I couldn't find any transform map that maps this field, where should I check, what could be the issue here?
Thank You!
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06-19-2025 01:58 AM
I am also looking for this info. Did you get this information?
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06-19-2025 06:41 AM
Hi @Girija Koragapp ,
This is known issue from ServiceNow. We had a case logged and solution proposed:
* Reviewed the SamILMTTransformHandler Script Include:
https://sunlifedev.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=082c801244366110f877ce...
* The script only creates the CMDB Computer value for the first-time discovery but does not update it if a matching serial number is found in subsequent runs.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2029897
They have logged a PRB : PRB1872656. Till then we have created a scheduled job to update CMDB computer value.
