CMDB Data Migration from BMC to Servicenow

[Guru_Data]

CMDB Migration from Remedy to Servicenow

We are migrating CMDB data from BMC to Servicenow . In Remedy they have only 7 Classes and needs to populate these CI's into 59 Service now classes  based on Remedy's Category, Type and Item attributes. Need your guidance on CI's Relationship creation, Currently they have Parent CI and Child CI dependent relationship between  CI's.. How can we migrate these relationships iinto Servicenow and what would be best approach? In Case if they want to create new relatioships between CI's, What details we need from customer, Since we are going to Migrate more that lakh CI's.

Regards, Guru

[mishu1]

Hi Guru,

The CI relationship data on ServiceNow resides on a table by its dictionary name as- "cmdb_rel_ci". 

The system keeps a table of relationship types that are appropriate for a CI type, based on its class. You can view these relationships by navigating to Configuration > Suggested Relationships. You can also create additional suggested relationships.

Please navigate to the below stated URL for more details on this-

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/reference/r_SuggestedRelationshipModel.html

The best approach would be to migrate the data via transform maps and data sources utility on the cmdb_rel_ci table. If in case new relationship need to be created between CI's, then you can ask the customer to provide the below stated field details-

Parent

Type

Child

Regards,

Mishu

Note: Please mark this response as "Helpful", if in case it has resolved your query. 

[markherring]

Hi Guru,

You can use ITSM Bridge to do this - see itsmbridge.com.  It has pre-built migration mappings for Remedy CIs and relationhsips and creates all the Import Sets and Transform maps for you.

Regards

Mark