Developer

How to focus on a field on click of a Card in UI Builder

Hi, We have a table where records progress through multiple states, and each state has several validations that must be satisfied before the record can move to the next state. Since the table contains more than 300 fields, managing and identifying th...

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Restrict "Edit Members" Functionality for Non-RM Groups for Users with skill_admin Role

In DEV instance, I impersonated with the user having 'skill_admin' role and observe that the 'edit' button for adding and removing group members is available for the group whose name starts with "RM" and whose name doesn't start with "RM". We want th...

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Download file

Hello Team, We have requirement that "Document" is a drop down variable on the service catalog if you select the 'yes' in that variable we need to show the document link type or name. If you click on that link document should be downloaded(Business h...

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Report on daily security health check

Hi Team,I need to understand whether ServiceNow can provide reporting and monitoring for the following security and compliance scenarios:Unauthorized or Out-of-Ordinary AccessCan we identify users who were granted privileged roles (e.g., admin, secur...

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Why email notification is not triggering when record is deleted?

Hello Community, I want to trigger email notification when record is getting deleted. However, it's not working. Before Delete Business rule: Event registry: Notification: Mail script: I can see event logs but with status error.Could anyone please ...

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Resolved! Service Portal Standard Ticket Page Showing Work Notes Instead of Additional Comments

Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...

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Inbound REST API Keys

I've said it before, I love integrations! REST APIs are among my favorites. When I'm connecting systems to other systems, my preferred authentication method is API keys. No need to be concerned about OAuth expirations or (shudder) usernames and passw...

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Dependent interactive filters on PA dashboard

Hi All, I'm working on a requirement to filter Entities based on Entity Class selections on a Performance Analytics dashboard. I've created two separate filters — both set to multiple select:Entity ClassEntitiesThe goal is that selecting a value in t...

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ServiceNow Things to Know 66: Disable attachments on a Table

Did you know we can Enable / Disable attachments on a table? Procedure Open a record in the table.Right-click the form header and select Configure > Dictionary.In the list of dictionary entries, select the Collection type entry and open it (the rec...

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Record producer description showing as preview on item page .and the links in it are not responding

SpoilerSpoilerwe have a record producer with description added in html source code which is showing also as a preview on the item page we have a record producer with description added in html source code which is showing also as a preview on the ite...

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Resolved! How can we fix the Subscription Dashboard to show ITSM and SPM licences consumed?

Hi everyone,We are currently on the Zurich release and looking at the Subscription Dashboard > Instance Entitlements tab.We can see the purchased/licensed entitlements, but we don’t seem to see the actual licences consumed/used for ITSM and SPM.Has ...

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Understanding the Usage of Duration and Custom Assessment Metric Data Types

Hi All,I am looking for some clarification on the Duration and Custom data types available in the Assessment Metric record.1. Duration Data TypeWhile exploring this data type, I noticed the following:A Method with type "Assessment" is not available w...

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PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

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Dev instance is offline

Personal dev instance is offline and not waking up after refresh also it is showing offlinedev328303

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Send Notifications based on below scenario excluding weekend while Due Date Calculation?How to do ?

For Custom Form For Each Record If Due Date is tomorrow Send Email1 on TodayElse If Due Date = Today + 3Send Email2 on Due Date + 3Else If Due Date = Today + 5Send Email3 Due Date + 5 CC Manager Exclude Weekends while Due Date Calculation

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