Comments field should be able to send text in bold/underlined etc

[Ananya Venkat]

Hi all,

How can I use "Comments" field (type: journal input, table : case) to send comments to end user in Bold/Italics/underlined or how can I use it to send links.

End users use a record producer (target is case table) and the comments field multi line text is mapped to OOB journal input comments field on case form

I am not allowed to change the type of it to HTML , also not allowed to create new HTML field due to license issues.

How can I achieve this?

[Maik Skoddow]

Hi

the approach is described in the following article: https://community.servicenow.com/community?id=community_article&sys_id=a0c863dfdba83cd092bb0b55ca961...

Maik

[Ananya Venkat]

Hi Maik,

Thanks for the reply!

I haven't clearly understood the post as I am new to this but I can see that this has been done using a new field. Is there anyway we can do this without a new field creation.

For example: for the links/urls I will make use of another string field (existing) and for all the text added in this field, it adds https:// tags and adds it to the comments. Is there any way I can do the same for Bold/Italics etc?

[Mohith Devatte]

Hello @Ananya Venkat ,

Yes you can do this using [code] tags

for example::

current.comments=[code]<b>My Bold Text</b>[/code];

If its a record producer you can try this

var mlt = producer.your_multi_line_variable_name

current.comments = [code]<b>mlt</b>[/code];

Try this and see the result

please mark my answer correct if it helps you

[Mark Manders]

You can check this blog.

If my answer helped you in any way, please then mark it as helpful.

Mark