Comments from integration is truncated once it is shows in work notes

[Codi]

Hi Everyone,

I encounter an issue in which the comments that is sending from integration is truncated once it is shows in work notes  incident form. Is there reason why this issue occur.

Thanks in advance

[Mark Manders]

What kind of integration is this?

How are the work notes filled?

How much information are you trying to put in there?

Are there special characters that could possibly break the work notes at that point?

Is it always, and if not, what is the difference between it working well and not?

[Codi]

Hi @Mark Manders 

Thank you for the response.

What kind of integration is this? - The integration is REST

How are the work notes filled? - The details for work notes have been send from the integration

How much information are you trying to put in there? - And the information that is sending from integration is more than 40 characters

Are there special characters that could possibly break the work notes at that point? - No special characters that breaks the work notes

Is it always, and if not, what is the difference between it working well and not? - The issue is always happening

[Mark Manders]

Are you directly updating the records, or is there a transform map in between? If it is a transform map, you will need to update the field size on the import table, because that will probably be the issue.

If you are directly updating the record, please share the code so we can better assist.

[yad_achyut]

@Codi : I think there is some issue with the length of the field in which the comments are being stored before publishing them on the incident form. can you please share more details on the implementation