Comments from integration is truncated once it is shows in work notes

[Codi]

Hi Everyone,

I encounter an issue in which the comments that is sending from integration is truncated once it is shows in work notes  incident form. Is there reason why this issue occur.

Thanks in advance

[Rajesh Chopade1]

Hi @Codi 

Truncation of comments can occur due to field limits, integration issues, UI/display issues, or script errors. To resolve the issue, you should verify the character limits on the field, ensure proper encoding and data handling in the integration, and check for any scripts or business rules that could be altering or truncating the data before it's saved.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[Ankur Bawiskar]

@Codi 

How is the data getting pushed to that work notes?

Is it via import set API or Scripted REST API or scheduled data import?

Please share some more details for the above points

If my response helped please mark it correct and close the thread so that it benefits future readers.