Comments section always visible and editable.

[VullankiL]

Hi All,

If I open a record from the table which extends global "Task" table, then based on my ACL conditions the "Additional Comments" field under Notes section become read-only as expected.

But under the Comments section, it is always editable to add message for all users. I believe it is because of task.comments ACL. How to avoid or override this one. 

Please provide the solution.

Thank you

[Ankur Bawiskar]

@VullankiL 

there should be some other field level WRITE ACL which is allowing.

Did you check the ACLs using access analyzer?

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VullankiL]

@Ankur Bawiskar ,
I have checked using Access Analyzer, there are 2 fields one is "Additional Comments" and another one is "Comments and Work notes". For both the write access is showing as "Blocked" only.
But still the user can be able type the message under comments section. However, the "Additional Comments" field under Notes section is working fine.

What could be the issue for the one in Comments Section.

[Ankur Bawiskar]

@VullankiL 

is that ticket page on portal?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[VullankiL]

Yes @Ankur Bawiskar , It is on portal.

[Ankur Bawiskar]

@VullankiL 

which portal page? did you check the widget is OOTB or a customized one?

If my response helped please mark it correct and close the thread so that it benefits future readers.