Communicate fix on problem. Controlling copying fix notes

[Mike62]

I have an issue when 'Communicate Fix' is clicked on a problem. I need the fix note to be copied to all related incidents that are on hold and have an on hold reason of awaiting problem. My issue is that the fix note is copied to all related incidents regardless of state and on hold reason. I cant find what is copying the note and i've spent a long time looking. Can someone tell me what controlls the copying of the fix note or how to solve my issue please?

[Michael Fry1]

 The UI Action triggers an event. There is a script action (sysevent_script_action) that runs on that event name.

[Mike62]

Thanks for your reply. I turned that script action to inactive but the fix note was still copied. Could something else be copying it?

[Michael Fry1]

You can check if business rule - SNC - ITIL - Update Related Incidents - is active. Might be causing the issue.