Complete on schedule must be true on change form
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07-02-2024 12:00 PM - edited 07-02-2024 12:15 PM
Hi all,
The requirement is used to check whether actual end date/time is before actual change planned/date and mark completed on schedule check box must be true and the issue is intermittent it is working for some changes and not working for some
There is a after business rule with update as true and condition as Status changes from work in progress
Planned change end date is not empty
Actual end date is not empty
Task count is 0
and in advanced section i have updated the condition as current.work_end<current.end_date and script as current.setValue('u_compliance',true); but the issue still there
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07-02-2024 12:07 PM
Hi @rahul122
Few things
1. After which state this BR is running?
2. Put different conditions
1 actual end date less then Plan end date or plan Start date
Ootb actual end dates, Starr get populated when change move to implement state
And
Actual end date auto populated when change move to review state.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-02-2024 12:12 PM
when state changes from work from progress to completed and task count is 0
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07-02-2024 12:22 PM
Hi @rahul122
Ootb there is no work in progress state on change.
Seems it's customized state in your instance.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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