Hello Everyone,
We are facing issue in service operational workspace - The fulfiller can see the ticket that are assigned to them, but when they click on it to open they see the message "Component is not configured". Screenshot attached below.
When we clear the browser cache the issue get resolved. Nevertheless we would like to know what has caused this issue and if we can provide a better / general solution for that, instead of asking all the people to delete their own browser cache.
We tried to replicate the issue but the issue is not reproducible. Checked the system log , transaction logs no error found.
Has anyone experience this before? Please let us know how we can fix this issue.
Thanks,
Manas
