Components from Personal Development Instance (PDI) stopped working

[PaulaaO]

Hi Community,

Noticed recently that on one of my PDIs I no longer can use the following components:

- lookup using list

- preview this record (works in the list view, not on the actual record)

- unlock field action

- some UI actions (and for others there is a big delay between when I click and when platform picks up the instruction)

I have tried that on 2 different laptops with the same result.

I know PDI issues are no longer addressed by ServiceNow, so wanted to ask if anybody encountered the above before and if there is anything that can be done or whether I should release the instance and claim a new one?

Thank you.

Paula

[SatyakiBose · Accepted solution]

Hello @PaulaaO 

Was the PDI recently upgraded via a patch or a release?

If yes, I would recommend you to zboot the instance.

Could be a caching issue.

You can zboot your instance by performing the following steps:

1. navigate to developer.servicenow.com
2. click your profile on the right top corner
3. click on refresh instance
   

   I have upgraded my instance to Utah, and I could see that some features such as:

   - when i try clicking my profile avatar on the top corner, nothing happens.
   - when i try to select an application or update set, I cannot do it from the banner
   
   I had to refresh the page multiple times in order to be able to do that.
   A quick workaround I can suggest is if your instance is in Utah, is to switch to normal UI.
   To switch back to normal or old UI:
   > create the system property - glide.ui.polaris.on_off_user_pref_enabled
   > set the type as string
   > set the value as true
   > refresh the browser

[PaulaaO]

Thank you for your reply and advice. To answer your question, no I didn't upgrade/patch my instance recently nor it was on the new UI.

Though it is still a bit glitchy, I have noticed an improvement after quite a few refreshes - some of the UI actions are working now.

I also noticed that there is quite a significant slowness when accessing specific forms (to note that I haven't done any customisations), especially if they have multiple fields (dmn_demand for example, I had trouble with it being displayed in full, especially the Business Case form section where majority of fields are HTML).

I will keep refreshing the instance and expect to upgrade it fairly soon and see how it behaves.

Thanks again 🙂