Compose Email button not working in Advanced Risk Assessment (Risk Workspace)

[skahare]

Hello all,

Hope you are doing well 😃

Compose Email button in risk workspace for advanced risk assessment table. while clicking on the button its redirecting to risk homepage with record not found.

Attribute level i have already added email_client=true

After clicking on Compose Email it's redirecting to below screen.

Thanks in advanced

Thanks,

Shrikant

[Ankur Bawiskar]

@skahare 

happening for admins as well?

check this

Full Email Composer in Custom Workspace 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Abhishek Pal]

The email_client=true attribute only enables the Compose Email option. Since the button is already visible, that part is working.

The Record not found error is most likely related to the email composer page or routing configuration in Risk Workspace.

Please check the following:

1. Make sure email_client=true is configured on the table-level Dictionary record for the Advanced Risk Assessment table, not on an individual field.

2. Open UI Builder for Risk Workspace and verify that the Compose Email page is available and configured.

3. Check the UX Screen, Screen Collection, and Page Definition used by the email composer.

4. Compare the configuration with another table in Risk Workspace where Compose Email is working correctly.

5. Verify that the Advanced Risk Assessment table is supported by the current email composer routing configuration.

6. Check whether the Compose Email action is passing the correct table name and sys_id when navigating to the email page.

7. If the button was added through a Declarative Action or UI Action, compare its configuration with the working OOTB Compose Email action.

The main point is that email_client=true only controls whether the Compose Email option is available. It does not configure the Workspace email composer page or navigation.

Since the button is visible but navigation results in Record not found, I would first investigate the Workspace page routing, Screen Collection, Page Definition, and the table/sys_id being passed to the email composer.

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Abhishek Pal

[Tanushree Maiti]

Hi @skahare 

Resolution

1. Identify that the issue was caused by the 'Workspace Form Button' checkbox in the UI Action Compose Email being disabled.
2. Enable the 'Workspace Form Button' checkbox for the Compose Email UI Action.
3. Validate the change by confirming the functionality works as expected.

Refer: KB- KB2675213 Compose Email not available in Health And Safety Workspace