Compose Email option for the Interaction record in SOW gives the 'To' field blank.

sinhashivam
Tera Contributor

2 hours ago

We had the requirement to make the Compose Email option true for the Interaction records, I did it by making the Dictionary entry and ensured that the email_client is true in the attribute column. Doing so made the Compose Email option to come but when I try to use, it'll give me the 'To' field as empty. It's working as expected when I try to do it for the Incident records but fails for the Interaction records. 

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Dr Atul G- LNG
Tera Patron

an hour ago

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960410

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