Can we enable AI Agent for Now Assist Panel ?

nishadm · 3 weeks ago

I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel

warren_chan · 3 weeks ago

Today, you cannot, but we're looking to align Now Assist Panel and Virtual Agent soon, and this should hopefully allow you to have the same experience across both conversation assistants.

Can I ask what is your business requirement to invoke an individual AI agent from Now Assist Panel, compared to the same scenario from Virtual Agent?

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palanikumar · 3 weeks ago

Did you enabled Now Assist Panel? If not go to "Now Assist Admin > Experiences > Now Assist Panel" and turn on Now Assist Panel and see whether you see this option

Thank you,
Palani

nishadm · 3 weeks ago

I already enabled Now Assist Panel it is coming for Agent workflows but not for AI Agent

Dr Atul G- LNG · 3 weeks ago

Hi @nishadm

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-pla...

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

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warren_chan · 3 weeks ago

Today, you cannot, but we're looking to align Now Assist Panel and Virtual Agent soon, and this should hopefully allow you to have the same experience across both conversation assistants.

Can I ask what is your business requirement to invoke an individual AI agent from Now Assist Panel, compared to the same scenario from Virtual Agent?